FREQUENTLY ASKED QUESTIONS

I have received a wrong or damaged item

In this unlikely situation, please contact us via WhatsApp  or email order@atiyabox.com.

Please include your order number, item details and a picture. Our team responds within 2–3 days.

I have a missing item in my order

For any missing items in your order, please visit the Contact Us section and reach out through WhatsApp for instant support or send an email to order@atiyabox.com with your order number, the missing item’s name and number. Our team will look into your request and get back to you in 2-3 days.

How do I write a gift note?

To include a gift note with your order, follow these steps:

  1. Go to product page
  2. Click on the “Your Gift Card Message” section.
  3. Enter your desired gift note message

If you want to add a note after placing the order, you can reach out to us via phone or WhatsApp. Remember to request this before your order is shipped.

How will I know if an item is out-of-stock?

Any item that is sold out will mention, ‘Out of Stock’ on the product page. In rare cases, a product in your cart may become out of stock as you’re in the check-out process and a notification will pop up during the process. For out-of-stock items, add them to your wishlist. You will be notified once they are back in stock.

Do you offer gift cards?

At the moment, we don’t offer gift cards – but don’t worry, we’re actively working on introducing this feature in the future.

Keep an eye out for updates!

How will I know if Atiyabox has received my order?

After placing your order, you will receive an e-mail to inform you that your order has been received. Then you will get an e-mail with the order invoice.

Once your order is shipped from the warehouse to the delivery team, you will receive a third e-mail stating your order has been shipped.

An item I want is out of stock, when will it become available again?

Although items do come back in stock, product availability depends on the brand’s stock. Due to this, we cannot identify when an item will be back on the website. To keep track, simply add the item to your wishlist and get notified once the item is back in stock.

When can I expect to receive my order?

Your order will be shipped according to the expected release date, as indicated on the shipping address page after clicking on secure checkout.

Can I send multiple gifts in separate packages within the same order?

To send multiple gifts, please note that separate orders are required.

Is gift wrapping available?

All our ready-made gifts come beautifully packaged in a gift box and finished with a ribbon.

What payment methods can I use to shop at Atiyabox?

At Atiyabox, we offer a variety of convenient payment methods to make your shopping experience smooth and easy:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Mada KSA
  • Apple Pay, Google Pay
  • Cash on Delivery (COD): We allow Cash on Delivery for orders up to 2,000 AED in the UAE